class: SmartyResource mimetype: text Insert title here PING FAILURE ALARM SCRIPT

CALL ACTION REQUIRED: Agent please call {$resource->merchant_name} at {$resource->merchant_phone_no}

Hi this is AGENT NAME calling from Splick-it,

We handle {$resource->merchant_name} mobile app and online ordering.

I have a live {$resource->order_qty} item order that I am trying to send to your Splick-it printer that you have on the counter.
I need that printer rebooted. Please turned it off for 5 seconds and then turned back on using the switch on the back side of the printer. Is that something you can do for me?

IF POSITIVE RESPONSE

The order will print out in the next minute. Thanks for your help.

IF NEGATIVE RESPONSE

Can I please speak with the manager? Run thru the script again.

IF NO ANSWER

If you can’t get thru to store the first time, call back three times. On the third call leave a voice message:
Hello this is Order140 Support calling in regards to a live order we are trying to send to you. It is an order for {$resource->first_name} with {$resource->order_qty} items. Please call us back at 1-888-775-4254. Thank you.

AFTER CALL ACTION REQUIRED

Please click on this link and complete the call disposition form. The link is unique to each call request.
Call Disposition Form

REFERNCES:

If the client has a question, cold transfer them to 888-775-4254
All Splickit orders are paid in advance Printer Guide Ticket / POS Reference Customer Service FAQ